Mandatory units
Understanding Mindset (K/506/7243)
Optional units
Business and Customer Awareness (T/502/3536)
Dealing With Your First Days at Work (J/502/3539)
Understanding Your Customers (A/502/3540)
Understanding Motivation (F/502/3541)
Understanding Work Principles (J/502/3542)
Organisational Products and Services (L/502/3543)
How to Keep Improving (R/502/3544)
Setting Your Targets (A/502/3554)
Managing Your Time (F/502/3555)
Managing Information (L/502/3557)
Presenting Information (M/502/3552)
Presenting Yourself (T/502/3553)
Problem Solving in a Place of Work (A/502/3537)
ICT for Employment (D/502/3563)
Understanding Innovation (L/502/3560)
Creative Thinking (R/502/3558)
Understanding Risk (R/502/3561)
Understanding and Coping With Change (Y/502/3559)
Managing a Project (Y/502/3562)
Tackling Number Problems (A/502/3568)
Following Instructions (K/502/3565)
Understanding Your Responsibilities in the Workplace (M/502/3566)
Planning a Budget (T/502/3567)
Working in a Team (F/502/3538)
Dealing With Conflict (F/502/3569)
Working With Colleagues (A/502/3571)
Working With Managers (J/502/3573)
Valuing and Supporting Others (T/502/3570)
Using Online Collaborative Workplace Tools (F/506/7247)
Social Media in the Workplace (M/506/7244)
Job Search Skills (D/502/3577)
Job Application Skills (H/502/3578)
Interview Skills (K/502/3579)
Health, Safety and Security in the Workplace (D/502/3580)
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